FAQ Online for freestuff.etoshop.com

WHAT ARE freestuff.etoshop.com?
What is freestuff.etoshop.com?
How is FREESTUFF different from other reward programs?
How does freestuff.etoshop.com work?

WHAT KIND OF PRODUCTS ARE OFFERED AT FREESTUFF SITE?
What type of products are available as freestuff.etoshop.com?
Are these products the same, as you would find in a retail store?
How can freestuff.etoshop.com give away products for free?

SHIPPING AND HANDLING COSTS
What is actually “free” when I still get charged for shipping and handling?
What is included in the shipping and handling costs?
What is the method of payment?

DELIVERY
How long will it take before my item(s) arrive?
What factors will determine my shipping time and delivery date?
What if I’m ordering from outside the U.S.?
What if I still have not received my order after waiting the allotted delivery period?

SUPPORT
What if I have a problem with an order I placed?
Is there another way to contact freestuff.etoshop.com?
What is the best way to find out about an order?
Do you provide technical support for your products?

MISCELLANEOUS
I made a mistake when I placed my order. How do I correct it?
What if I don’t receive an email confirmation after I place an order?
What if I have sticky fingers and I accidentally re-hit the order key?
I don’t remember placing an order with you, but my credit card has been charged.

REFUNDS, RETURNS, AND REPLACEMENTS
Can I request a refund?
Can I receive refund for a duplicate order?
Can I return an item for replacement?
How do I return an item(s)?
What if I receive an order that is not complete?
What if I receive the wrong item?

WHAT ARE freestuff.etoshop.com?

What is freestuff.etoshop.com?
freestuff.etoshop.com is a unique offering available only to our partner Web site’s visitors. Through partnerships, bulk purchases, and promotions, we have teamed up with some of the top publishers and manufacturers of top-selling, brand name products to give you the best selection of free products available on the Internet.


How is freestuff.etoshop.com different from other reward programs?
freestuff.etoshop.com is neither a membership/subscription program nor a free/shareware club, and there is no obligation whatsoever to participate in the program or commit to purchase a required number of future selections. No points, no requirements, no surveys, no obligations. You select any number of free products. You pay for shipping, handling, and insurance to deliver the product to you. It’s as simple as that.


How does freestuff.etoshop.com work?
Simply put, we have created a unique new program in which we develop partnerships with “brick-and-mortar” product manufacturers and Web site portals. The manufacturers and publishers need a “portal” to promote their products on the Internet to the biggest audience. The Web sites need “content” to attract and reward visitors to their sites. Internet visitors are rewarded for visiting a partner site and looking through our manufacturer’s products. We, on the other hand, are able to support our partners using seamless technology, back-end services, and a unique fulfillment infrastructure to create the perfect vehicle for promoting these products and these Web sites to you. As a reward, you receive the products - at no charge!

WHAT KIND OF PRODUCTS ARE OFFERED AT freestuff.etoshop.com?

What type of products are available as freestuff.etoshop.com?
When we select a product for freestuff.etoshop.com, we measure the product as far as Choice, Convenience, and Value. Choice - We want to provide our customers with the best selection of high quality, free products anywhere. Many reward programs will offer you only a small selection of products. We have an ever-expanding selection of products, titles, and categories. We’re constantly on the lookout for new items to add to our catalog. We also let you choose as many or as few products as you want - with no restrictions and in any combinations. Most mail order catalogs and online stores will only give you a pre-packaged set of selections to reduce their handling cost. In many cases, you also have to purchase a minimum quantity, or worse, you are penalized for selecting only one item or too many items. At freestuff.etoshop.com, you can select one item or you can select as many items as you want. (As a bonus, you’re also rewarded for selecting a particular number of items based on the promotion at that time!) 

Finally, with freestuff.etoshop.com, you are under no obligation to participate in the program. With many reward programs, you have to sign up or become a member and are then obligated to purchase a minimum number of products. With freestuff.etoshop.com, you are free to browse through the catalog, put items in your shopping cart to find out your shipping and handling costs, and still back out if you decide to change your mind. Ultimately, you decide whether to participate in freestuff.etoshop.com or not. Convenience -- You can spend all your gas going from store to store and mall to mall comparing products only to end up paying more for packaging and advertising than actual product. You can also spend all your time (and, sometimes, money using up your allotted minutes) searching on the Internet for the best values or downloading inferior programs that take up valuable space on your hard drive. freestuff.etoshop.com saves you time and money. In a few minutes, you can go to the site, follow the links to your favorite categories, select your item (from an extensive list of popular brand-name products, exclusive sets and bundles, and hard-to-find items), place your order, and it’s done. In a few weeks, the package arrives at your door and you have the actual product(s) in your hand. 

Value -- Best yet, you’re getting your product at the right price - FREE! All you pay is the shipping and handling to get the product to your door.


Are these products the same, as you would find in a retail store?
All our products are high-quality software, videos, and accessories. In many cases, these are the same, exact products you would find at a retail store. We also carry exclusive products you can’t find anywhere else, such as special edition titles created specifically for freestuff.etoshop.com, exclusive sets and bundles, and hard-to-find videos.


How can freestuff.etoshop.com give away products for free?
Besides promoting our partners and their products and services, we buy products at bulk, find special deals, and look for ways to cut your costs. For example, many of our catalog products are bought at OEM (without the extraneous packing material). That helps you twofold: it keeps our overall overhead down allowing us to include the product as a freestuff.etoshop.com and it keeps your shipping and handling costs to a minimum. When you buy a product at the store, you are also paying for whatever packaging material, cardboard, plastic, and artwork the manufacturer uses primarily to display and advertise the product on store shelves. We ship most of our software products in exclusive.

SHIPPING AND HANDLING COSTS

What is actually “free” when I still get charged for shipping and handling?
At freestuff.etoshop.com, the product itself is always free. If you were to find a similar product online or a “brick-and-mortar” store, you would be charged retail price for it. At Etoshop- Freestuff, you pay zero for the actual product. To get the product to your door, we ask you to share in the costs of shipping, handling, and insurance. Even then, this is still a small price, depending on how many items you select. This is your only cost, however, to make sure you receive the product(s) you selected as quickly and as efficiently as possible.


What is included in the shipping and handling costs?
Any time you order an item, whether it’s online or via mail order, you will be charged a shipping and handling cost.

“Shipping” is the cost of delivery via the U.S Postal Service. This is the price we pay to an outside party to have your package delivered to your door. Many people may see a “price” on the package when they receive it and think this is the actual cost of shipping, but this is only the “basis” on which the package’s rate is calculated per zone and weight.

“Handling” is the cost of processing each order, pulling specific items off inventory, “build out” customized orders, package the order no matter what size or shape, process the order for shipping (which may include sorting and filling out electronic forms), and finally, sending out the package to our Shipping Center. Because of the high volume of orders that go out, an independent mail house actually prepares, sorts, and performs a last minute quality check on all the packages before the parcels are delivered to a shipping courier. The following are the steps taken to pick and pack your order:

1. Once your order is processed and printed, it is carefully hand-sorted by type of mailing (domestic, Canada or international. )
2. Each item in the order is then individually picked and pulled from one or more warehouses.
3. Once the order has been pulled, it goes to a packing inspector to insure quality control.
4. The order is then packaged.
5. Once packaged, it is shipped to our shipping center, where it is sorted by zone, weight, and destinations.

If the product(s) is not currently available in our warehouses, it is ordered or processed by one of our partner suppliers and sent from another distribution center.

We also insure the package in-house against loss or damage.

Of course, we don’t have to do all this. We could follow the industry standard and create pre-made, pre-packaged ready-to-go orders to reduce our costs and still charge you shipping and handling, but then you wouldn’t have the same choices. At freestuff.etoshop.com, we take pride in giving you the freedom to select any item from any category, with as many or as few items as you want, in any combination, from our vast selection of products.


What is the method of payment?
When you order online, you can use your MasterCard, Visa, American Express, Discover credit cards securely and paypal. Your credit card will automatically be charged at transaction, so we can reserve your free products and authorize shipment of your selection. You can also pay by check or money order by printing out your order and mailing it with payment to my biz -partner:

Payable to “Tuan Roon Loy”

To: Tuan Roon Loy
P.O. Box 1648
Union City, CA 94587-1648

If you are placing an international order, you also need to pay by money order (in U.S. dollars) to the address above in care of International Orders.
All checks returned unpaid will be subject to a $30.00 check return fee charged to the user.

DELIVERY


How long will it take before my item(s) arrive?
 Your orders are processed immediately and authorizations for the order are approved and sent to our warehouses. Products are pulled and packaged Monday through Friday, except holidays. (For example, if you place an order late night Friday, the order will not be pulled until Monday morning.) Generally, in-stock items leave our warehouse within 5 days.

Since this is a promotional program, we ask customers to allow 7 to 14 business days for delivery of orders depending on the factors below and the country of destination. In the best case scenario, you will receive your package much sooner, but experience has taught us that is not always the case.


What factors will determine my shipping time and delivery date?
Your order’s arrival time will depend on a number of factors, such as the specific items themselves, whether the items are in-stock, the number of items in the order, and where it is being shipped. In many cases, your package could arrive sooner than the stated delivery time-frames. If your billing information is inconsistent with the credit card information or the billing address is different from your shipping address, the order may also be delayed for security reasons. We have to take precautionary measures to protect customers against credit card fraud.


What if I’m ordering from outside the U.S.?
The standard time frame for international orders depends on the factors listed above and also based on the country’s shipping system and customs regulations. Due to warranty issues and manufacturer restrictions, we are not able to ship all products to all geographical locations. Remember also that you are responsible for any and all import duties, taxes, and custom charges and must comply with all laws and regulations of your country. Please make sure your country has no restrictions on the item you are ordering, and please allow additional shipping time based on your country’s delivery process. If you have experienced additional delays or other problems in your country’s delivery of mail, please email us beforehand. You may want to consider insurance for international mailing or request an express service (Note: If you request these additional services, you will be charged based on the specific service requested.)


What if I still have not received my order after waiting the allotted delivery period?
First, review your order confirmation email that you received after you placed your order. Make sure your street address and zip code is entered correctly. Since our order processing is automatic, the address you enter (with any abbreviations and errors) is what’s printed on the shipping label.

If you mistype your address, the package may be returned to us.

If a package is returned to us due to an error on your part, you will be charged a $10 correction fee for re-shipping the order.

If your address is correct, check your order date. We tell customers to expect 7 to 14 business days for delivery depending on country of destination and other factors. Usually, this averages out to 5 to 7 business days for orders within the continental U.S. and 7 to 14 business days for international orders.

If you ordered more than 2 weeks ago (for U.S.) or 3 weeks ago (for international), email us at support@freestuff.etoshop.com. We’ll check your order and try to investigate the nature of the delay. Note, that if an item is backordered, it may add a couple of weeks to the delivery time. Remember also this is a special promotion program using free products, in which the processing is traditionally different. Any time you participate in a promotion program (to receive a free product, a rebate, or organization-sponsored item), the processing will always be different, especially if participants are not limited to a few base selections.

SUPPORT

What if I have a problem with an order I placed?
Our goal is customer satisfaction. This is why we have one of the most comprehensive FAQs on the Internet. However, we understand that our customers may run into a problem not answered in this FAQ. If you have a problem with an order you placed, please email us at support@freestuff.etoshop.com. We have trained customer service professionals ready to help you. We know your time is valuable. Other companies may not answer your concerns or will place you on hold at your expense while they search for an answer to your dilemma.

At freestuff.etoshop.com, we have discovered the fastest way to help you now and in the future is to document each specific concern and obtain the information we need to fully investigate each and every inquiry. This is done with the Customer Service Action Form, which we ask you to complete so we can better serve you. We are proud of the fact that our percentage of actual customer service problems is quite low compared to the thousands of satisfied customers, but because this is a new program we do receive our share of questions from customers who do not read the FAQ or Terms of Conditions before calling or emailing.


Is there another way to contact freestuff.etoshop.com?
At this time, the best and fastest way to contact us is via email at support@freestuff.etoshop.com. We have trained customer service professionals ready to help you. If you try calling us or emailing to a different address, you may not receive a timely response.

When you email us, please state the nature of the problem as completely as you can on your Customer Service Action Form. Include your name (using the same name you used to place the order), your address, your day time phone number, your email address, and your order number; A customer service professional will always check your order and investigate the problem. Once an answer is available, you will be notified immediately by email. We will respond to all emails as quickly as possible. If you have problems sending or receiving email and would like to call instead, please leave your name, order number and date, the nature of the problem, and your email address. We will respond to your question as soon as we investigate the nature of the problem.


What is the best way to find out about an order?
First, read the FAQs prepared here. These answers are based on actual questions we receive. It could save you a lot of time. Next, if no answer is provided for your question, email us at support@freestuff.etoshop.com with your concern. It’s faster and more convenient


Do you provide technical support for your products?
We are proud of the fact that many of our products are published or manufactured by respected companies. These companies have extensive technical support programs, who will gladly answer your specific questions. You should be able to easily find them listed on the Internet. This allows us to focus on what we do best, finding you the best selection of free products on the Internet and looking for new ways to reduce your cost.

MISCELLANEOUS

I made a mistake when I placed my order. How do I correct it?
Email us immediately at support@freestuff.etoshop.com. Don’t resubmit your order again until you hear from us. This applies to mistyped addresses, duplicate entries, and any other errors that might affect your order. The faster you notify us the more time we have to stop your order from being processed automatically with the error. If we have to re-ship an item due to your error, you will be charged a correction fee of $10.


What if I don’t receive an email confirmation after I place an order?
As in the above, email us immediately. Usually, when this happens it’s because there is a mistake on the email address entered DO NOT RESUBMIT YOUR ORDER. If you place your order one-day and re-submit again at a later date, our computers may not be able to distinguish the second order as a duplicate order, in which case you may be charged for a second order.


What if I have sticky fingers and I accidentally re-hit the order key?
As in the above, email us immediately. The faster you contact us, the better chance we have of preventing a duplicate order from going out. We’ll also have a better chance of erasing the duplicate charge immediately.


I don’t remember placing an order with you, but my credit card has been charged
Unfortunately, in this day of Internet achievements, there are still scam artists and unscrupulous individuals who try to disrupt other people’s lives for fun or profit. If you find a charge on your card, and you do not remember ordering from us, please email us immediately. We will work with you, your credit card company, and with local authorities to resolve this matter as quickly as possible. We take fraud claims seriously; it not only affects you, but it is also a financial burden on legitimate companies like ours and on society in general. We will work with other companies to aggressively pursue any individual who knowingly commits fraud over the Internet or anywhere else.

REFUNDS, RETURNS, AND REPLACEMENTS

Can I request a refund?
Only items which have a purchase price are allowed refunds. Those refunds will only be allowed within the limits of the Terms and Conditions. If you have already received your freestuff.etoshop.com and only paid for shipping and handling, we cannot refund shipping and handling charges that have already been paid out to deliver your package.


Can I receive a refund for a duplicate order?
If you discover you have been charged for a duplicate order, email us immediately at support@freestuff.etoshop.com. We will verify your order, and try to stop shipment. If we are able to stop shipment, we will return your funds. If we are not able to stop shipment, we will allow the package to be returned according to our Terms and Conditions. When all criteria of the Terms and Conditions are met, we will return your funds less a $15.00 re-stocking fee.


Can I return an item for replacement?
We make a special effort to ensure you receive high quality items at all times. Unfortunately, with software and videos, we cannot review each and every program replicated or delivered to us. If you receive a product that is defective (or damaged by mail), please return the item so we can send you a replacement. For your inconvenience and to compensate you for the costs of returning the item, we will also send you an additional free item (at our cost) that is equal or greater value than the replacement item. Defective or damaged items will not be accepted after 30 days of receipt of goods. To return an item(s), follow the procedures below:


How do I return an item(s)?
To return a defective / damaged item (see above) or an item that was mis-shipped to you (see below):

1) You must notify us via email within 30 days of receipt of your product;

2) You will be asked to complete a Customer Service Action Form, in which you must explain why you are returning the item;

3) Include your name (using the same name you used to place the order), your address, your day time phone number, your email address, and your order number;

4) Wait for a reply, which will provide you with an RMA (Return Merchandise Authorization) #.

5) Print out this reply, authorization #, and copy of your first email requesting return. Include this in your package, when you ship it back.

Please note we cannot exchange items unless they are defective or damaged, or you have received authorization to return an item that was mis-shipped. Unfortunately, we cannot take care of return shipping charges or refund original shipping and handling fees.


What if I receive an order that is not complete?
If you receive your order, but an item is missing, first check your order confirmation. If the item is listed in your order confirmation and in the packing slip with no back order notes, email us at support@freestuff.etoshop.com


What if I receive the wrong item?
If you receive the wrong item in your order, first check your order confirmation. If the item you ordered is listed in your order confirmation and in the packing slip but the item you received is not listed, email us at support@freestuff.etoshop.com.

Once we verify your order, we will ask you to return the item. Once we receive your package, we will ship you the missing item at our cost.